Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
Kerry Patterson
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated...
Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
Kerry Patterson
Discover skills to resolve touchy, controversial, and complex issues at work and at home—now available in this follow-up to the internationally popular Crucial Conversations.
By drawing from the skills of hundreds of successful influencers and combining them with five decades of the best social science research, Influencer shares eight powerful principles for...
